Disclaimer

Information made available through the Service is provided for general informational and operational purposes only. While we make reasonable efforts to keep information accurate and current, we do not warrant the accuracy, validity, reliability, or completeness of any content, output, or analytics produced by the Service.

The Service does not provide legal, financial, medical, tax, investment, or other professional advice. AI-generated responses and any templates we provide are for convenience only. You should consult an appropriately qualified professional for advice tailored to your specific circumstances.

AI-generated content can be inaccurate, incomplete, or inconsistent. Models may misinterpret nuance, hallucinate information, or be limited by their training data. AI cannot replace human judgment. You are responsible for configuring, monitoring, and reviewing the AI's outputs, and for ensuring that responses sent on your behalf are appropriate for your customers and business context.

We do not guarantee that the Service will be available uninterrupted, error-free, or fully secure. The Service depends on third-party providers (including the WhatsApp Business Cloud API, Google services, payment processors, hosting providers, and internet networks), and we are not responsible for outages or performance issues caused by those third parties.

You are responsible for verifying the accuracy of your business data, knowledge-base content, and any settings that influence the AI's behaviour. We do not guarantee that data displayed through the Service is current, complete, or free of errors.

The Service integrates with third-party platforms including the WhatsApp Business Cloud API, Google Calendar, and payment processors such as Stripe. We are not responsible for the availability, functionality, accuracy, security, or policy decisions of those third parties. Use of those services is subject to their own terms.

AutoReply is not affiliated with, endorsed by, or sponsored by WhatsApp LLC or Meta Platforms, Inc. You are solely responsible for ensuring that your use of WhatsApp through the Service complies with the WhatsApp Business Solution Terms, the WhatsApp Commerce Policy, and any other applicable WhatsApp policies.

We make no guarantees regarding business outcomes from using the Service, including but not limited to sales conversions, lead generation, customer retention, no-show reductions, response times, or any other commercial metric.

Where applicable, credits or quotas consumed by the Service are generally non-refundable once consumed, including for messages or interactions that you consider low quality. You are responsible for monitoring your usage and maintaining sufficient balance or subscription coverage.

You are responsible for ensuring that your use of the Service complies with all applicable laws, including the Singapore Personal Data Protection Act 2012, anti-spam legislation, consumer-protection laws, and any jurisdiction-specific requirements that apply to you or your customers. We do not provide legal guidance on compliance.

You are solely responsible for the content of any message sent through the Service. You must obtain any consents required by law before messaging your customers, and you must respect their requests to opt out, unsubscribe, or otherwise stop receiving communications.

The Service may contain links to external websites operated by third parties. We are not responsible for the content, security, or privacy practices of those external sites.

The Service is provided on an as-is and as-available basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.

You are responsible for:

• Configuring the Service appropriately for your business;
• Reviewing AI outputs and supervising automated workflows;
• Verifying customer information and appointment details;
• Complying with applicable laws and platform policies;
• Securing your account, credentials, and connected integrations;
• Obtaining customer consent before messaging or storing their data;
• Maintaining your own backups of critical data;
• Monitoring your usage, plan, and billing status;
• Responding to customer issues that require human judgment.

We implement industry-standard safeguards but cannot guarantee absolute security against unauthorized access, interception, or loss. You are responsible for protecting your account credentials and any devices used to access the Service.

We may update this Disclaimer from time to time. The latest version will always be available on this page. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Disclaimer.

Questions about this Disclaimer can be sent to support@clanai.sg.